General conditions of sale



1) Introduction:

2) Acceptance of the general conditions of sale and customer commitments:

3) Purchase method:

4) Selling prices:

5) Payments:

6) Delivery methods for purchased products:

7) Guarantees of purchased products and Repairs:


9) Jurisdiction


1) Introduction:

By "on-line" sale contract is meant the distance contract and that is the legal shop for movable goods and / or services entered into between a supplier, "Fran-Pet" with registered office in Piazzale della Resistenza 6/C, Correggio (RE), and a consumer customer.

By consumer is meant the natural person who purchases goods and services for purposes not directly related to any professional activity. Below are the conditions of sale that will remain effective until changed by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the website and and will refer to sales made from that moment on.

Purchases are reserved for customers who are direct users, except for subjects such as traders, wholesalers, resellers, professionals, etc. who intend to resell their products to third parties. For these categories, we request before the order to send us, in writing, the VAT number, tax code and registration to the chamber of commerce, in addition to the signed and dated privacy form.

Each purchase transaction will be governed by the provisions of Legislative Decree n. 185/1999 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Law no. 675/96 and subsequent modifications.

The placing of the order implies full acceptance of these General Conditions of Sale.


2)Acceptance of the general conditions of sale and customer commitments:

These General Conditions of Sale must be examined online by customers visiting the website and before they confirm their purchases. The forwarding of the order confirmation therefore implies full knowledge of these General Conditions of Sale and their full acceptance.

The Customer undertakes and, once the online purchase procedure is concluded, to print and keep these general conditions of sale, already viewed and accepted during the purchase process carried out, in order to fully satisfy the condition of which to the articles 3 and 4 of Legislative Decree no. 185/1999.


3) Purchase method:

Orders can be made directly by phone, fax, e-mail or internet (Shop). All purchase orders for products must be complete in all their parts and must indicate the correct model of the products ordered. The personal data, destination address of the goods, tax code and telephone number for availability must be indicated exactly. Each product order sent to Fran-Pet constitutes the Customer's contractual proposal, therefore, will be binding on Fran-Pet only if confirmed by the same for acceptance.

Fran-Pet reserves the right not to accept incomplete orders in their data. In case of non-execution of the order by Fran-Pet, if the same is due to unavailability of the products ordered by the customer, Fran-Pet will inform the Customer as soon as possible, reimbursing the sums already paid by them if any of the supply are not carried out.

In this case the customer will not be entitled to any refund or compensation or compensation of any kind.


4) Selling prices:

The prices included on the site and in the paper price lists are valid only in the Italian territory.

Unless otherwise indicated, all prices are to be understood inclusive of VAT and any other tax (e.g. tax r.a.e.e.) excluding shipping costs.

The cost of transportation is duly highlighted on the appropriate page within the site that the customer will take care of viewing before confirming the purchase; in the case of delivery abroad, any additional costs due to taxes or fees provided for by the legislation in force in the country of destination will be paid by the consumer. The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the adhesion given "online". The customer can pay for the goods ordered using the payment methods indicated "online" at the time of purchase.



The payment of the purchased products and the related shipping costs must be made by the customer by cash on delivery of the goods or by bank transfer.

The payment of the ordered material and the related shipping costs must be made upon collection of the package (or envelope) only in cash. The courier is not required to accept checks!

Payment by bank transfer

For those who use the payment by bank transfer, payments can be made to:



IBAN: IT 17 B 01030 66320 000000 066049

On the bank transfer you must indicate your Name and Surname.

The customer who uses the bank transfer as payment method, is required to send a copy of the payment by fax (0522-691543) or e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to facilitate shipping times.

6) Delivery methods for purchased products:

Orders will be shipped as soon as the material is ready and available.

All shipments, (unless otherwise agreed with the Fran-Pet company) will be processed by Post or SDA Courier affiliated to it. Shipments will all be traceable from the moment of departure by code (excluding priority postal shipping).

It is possible to request that the delivery of the ordered products be made to a different address than the billing address. The destination request to another address must be made when ordering the products, indicating exactly all the personal data and telephone number for availability.

The delivery times of the ordered material will be for the Italian territory (islands excluded) of 3-4 working days for consignments with express mail and 6-7 working days for consignments with registered letter. Both shipping methods are traceable on the Italian Post Office website. If the shipment was addressed to Italian islands, 1-2 extra working days are needed.

The cost of postal shipping for J + 3 parcels is € 10.00 including VAT (only for parcels with a maximum length of 1.00 m and the sum of the three dimensions not exceeding 1.50 m). For items with a larger size, the charge will be higher and related to the size / weight of the package.

The customer, by appointment with the Fran-Pet company, can collect the goods on site.

The customer can cancel the order only by prior agreement with Fran-Pet and only if the material has not yet been shipped.

7)Guarantees of purchased products and repairs:

All Fran-Pet products have a 24-month guarantee from the invoice date only if the product to be revised is intact in its entirety and complete with the CE stamp not removed and unaltered.

The customer who has a product that needs repair can send it to Fran-Pet with shipping costs at his expense, well packed and with notes for the repair as well as of course the delivery address where to return the material.


     The perfect functioning of all our appliances is guaranteed only if the enclosed use and maintenance rules are scrupulously respected.

     Appliances that have suffered failures deriving from:

a) a

b) b

c) c

     Appliances without the FRAN-PET mark and / or CE label removed or altered are excluded from the warranty.


By placing an order in the various ways provided, the Customer declares to have read all the information provided to him, and to fully accept the general and payment conditions reported.

With the order, the customer assumes responsibility for compliance with the law and safety standards relating to the use of the products purchased.

Therefore, any liability by Fran-Pet for any and all direct or indirect damage caused to people or things from the improper use of the products supplied is excluded.

In no case can the Fran-Pet company be held responsible, even indirectly, for the failure or insufficient functioning of the products and / or the consequent damages.



Without prejudice to the possible applicability of mandatory provisions of law placed to protect consumers (as defined pursuant to art.1 letter b) of Legislative Decree no.185 of 22 May 1999), any dispute in any case connected to these General Conditions of sale, will be devolved to the exclusive jurisdiction of the Court of Reggio Emilia.

Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale of Fran-Pet in points 1 to 9.

Last Updated ( Thursday, 15 July 2021 07:29 )